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Developing Trust
One of the most crucial parts of leadership is building trust – between leaders and followers, between the parts of a group, and between members of a team. But how do you develop trust? Trust takes a great amount of time to develop but can be lost in the blink of an eye.�
Charles H. Green of Trusted Advisor Associates listed eight facts that could help individuals become more trustworthy. Here are a handful of his insights:
- Trust is built on four factors: credibility, reliability, intimacy, and self-orientation. It’s vital to have the right experience for the task at hand, to act reliably and with predictability to instill security in others, to help people feel comfortable confiding in us, and to be someone who can lead without letting the ego take over.
- Not all factors are weighed equally. Most people place more importance in one or two of the trust components than in the others, according to the results of Green’s survey. In fact, more than half of the respondents ranked reliability as the most important, followed by credibility. Intimacy and self-orientation ranked the lowest. However, don’t underestimate the importance of keeping the ego in check. If the person whose trust you’re seeking feels like you’re only concerned with yourself, trust drops quickly.
- Balance is beneficial. Respondents also deemed people worthy of more trust when they ranked closely on all four trust factors. As important as reliability is, if you’re not credible at all, or if you’re credible but people don’t feel they can confide in you, then trust drops.
- Older and wiser? It’s true, at least where trust is concerned. According to Green, people think they’re more trustworthy – and are perceived as such – the older they become.
- Trust can be taught. The key is to examine how you rank in the four factors. Where are you weak? Where are you strong? You can develop any of the four, although some are more easily attained than others, i.e. learning empathy or being consistent in following through on what you say vs. gaining an advanced degree or some other form of credibility.
- Expertise doesn’t equal trustworthy. People often define themselves by their expertise and skills, emphasizing them as a way to gain trust. Although it’s probably the focus more often than the other factors, that doesn’t mean is the most effective strategy. Having knowledge is not the same as being someone deserving of trust.
�
Becoming someone others can trust will help you succeed in any activity in life, both personally and professionally. As you develop each of the four factors, you’re sure to instill confidence in others that you care about them and can lead effectively. Gaining others’ confidence in your leadership is worth all of the effort it takes.�
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Expand Your Vision
“You see things; and you say, ‘Why?’ But I dream things that never were; and I say, ‘Why not?’” – George Bernard Shaw�
If there is one characteristic that sets leaders apart from the rest of the crowd, it’s vision –� the ability to see possibilities waiting to be uncovered, coupled with the logistical foresight to make those possibilities reality. �
But how can you broaden your scope to find more opportunities for your business and industry? Here are some ways to stoke your creative fire:�
- Question with boldness – To get more ideas, ask more questions. The people with whom your path crosses have endless experiences and insights to share, but most won’t openly share without an invitation. Talk with contacts in both your personal and professional circles, asking them about what drives them, what they’ve learned recently, and how they’ve dealt with circumstances similar to what you’re facing. Don’t hesitate to ask follow-up questions, either – and it’s more effective to ask someone what they did next instead of how they felt, to ask how and what instead of just why. While the details of the experiences may not overlap, the insights they can share may apply.
- Cross-pollinate – One of the best ways to refresh your frame of reference is to look at the world through a new set of eyes. Take time to read trade publications or blogs from industries outside of your own and see how the advice contained therein could apply to your business. How could scientific research methods apply to accounting or law? How can marketing tips help a doctor hone his or her craft? You’d be surprised.
- Pursue with passion – If you had a day in which you could do absolutely anything, how would you choose to spend that time? Close your eyes and picture it in detail – sights, sounds, flavors, textures. What is it about those experiences and those people that bring you joy? Capture those sparks and channel them into your business to reignite your professional creativity. Without passion, work is drudgery – but with it, work is empowering.
�
Remember Dale Carnegie’s wise words: "We all have possibilities we don't know about. We can do things we don't even dream we can do." That holds true for organizations as well as individuals, but it’s only by taking a risk to venture beyond the obvious boundaries that innovations can come. �
�
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Thursday, January 12, 2012
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